Senior Technical Support Analyst

We're looking for a skilled and customer-focused Technical Support Specialist to join our team. In this role, you will be responsible for delivering expert technical assistance to end users and customers experiencing complex software, hardware, or network issues.

About You – Experience, Education, Skills, And Accomplishments

• Bachelor's degree (Library sciences, STEM, Computer Science) or equivalent
• 5 years of relevant experience

What will you be doing in this role?

• Acts as primary escalation point for end users and customer contacts, including system admins, facing complex technical issues. Refers cases to the development team as necessary.
• Applies in-depth product and application knowledge to address unique cases, often requiring reconfiguration or devising scripts.
• Uses suitable diagnostic tools for troubleshooting.
• Provides direction during customer visits and mentors less experienced colleagues.

  Ready to Apply?

  Submit your application today and join our talented team at Clarivate.

  Submit Application