Senior Technical Support - Amazon Connect

Shape the future of customer service as a Senior Contact Center Support Specialist dedicated to Amazon Connect. Use your technical skills to solve customer issues and improve service delivery.

This position calls for a seasoned professional with over five years in contact center operations, especially knowledgeable about Amazon Connect features and cloud technologies. You will troubleshoot high-complexity issues and engage in collaboration with development and operations teams for effective resolutions. Strong communication skills are vital for success in this role.

Key Responsibilities:
• Troubleshoot and resolve technical support issues
• Develop expertise in Amazon Connect components
• Collaborate across departments to tackle issues
• Conduct training sessions to improve team skills
• Define and refine operations support processes

Requirements:
• 5+ years in contact center technical support
• Proficient...

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