Senior technical consultant- managed services

Senior Technical Consultant- Managed Services
Company Overview:
89 Solutions is a pure-play Service Now Employee Works (Moveworks) partner delivering enterprise-grade AI solutions that transform employee support and productivity at scale. With a proven track record globally, we are recognized for leading the market in successful Moveworks implementations and advanced Agent Studio use cases that deliver measurable business impact.
Responsibilities:
As a Senior Technical Consultant in our Managed Services practice, you’ll responsibilities will be as follows:
• Own the end-to-end health and stability of live Moveworks environments through regular platform monitoring, including integration health, user ingestion, and content pipelines.
• Lead Moveworks incident management and triage — act as the first line of support, resolving production issues and coordinating with internal specialists for complex escalations.
• Fine-tune existing Moveworks configurations (plugins, u...

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