Senior Tech Support Engineer — Cybersecurity SaaS (Tier 3)

NINJIO Cybersecurity Awareness Training
📍 distrito federal, distrito federal, Mexico 💼 Full-time 🕒 Posted June 03, 2026

Job Description

A cybersecurity training company in Mexico City seeks a seasoned Technical Support Specialist to manage Tier 3 escalations and provide effective customer support. This role demands troubleshooting across a variety of platforms, including email gateways and identity management systems. Candidates should have over 7 years in technical support and experience in SaaS environments. Adherence to strict security protocols is required as per SOC2 compliance standards.
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Job Details

  • Location distrito federal, distrito federal
  • Job Type Full-time
  • Category Other-General
  • Posted Date June 03, 2026
  • Application Deadline July 13, 2026