Senior Team Leader

transcosmos

📍 Debrecen, Hajdú-Bihar, Hungary 💼 Full-time 🕒 Posted February 26, 2026

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Job Description

Ready to lead a high-performing service team? As a Senior Team Leader, you will drive service excellence, support your team’s growth, and ensure outstanding customer delivery aligned with TCIS standards.
What You’ll Do
 Lead, coach, and motivate the success team to meet and exceed service targets. 
 Act as the first point of escalation for agents and customers, resolving issues quickly and effectively. 
 Monitor performance, identify training needs, and foster continuous improvement. 
 Promote a collaborative, professional, and customer-focused team culture. 
Requirements
What You Bring
 2+ years’ experience in Customer Service, Technical Support, Telco, or similar. 
 2–3 years’ proven team leadership experience. 
 Strong communication skills in English (written and verbal). 
 Excellent problem-solving, organizational, and people-management skills. 
 Exp...
            

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Job Details

Location Debrecen, Hajdú-Bihar
Job Type Full-time
Category Top Executives
Posted Date February 26, 2026
Application Deadline April 07, 2026