Job Description
Role Responsibilities:
Are you looking for an agent’s service role that lets you learn new skills in a supportive environment? Are you interested in growing your career with a worldwide financial-services leader that is reaching agents and receivers around the globe? Then it’s time to join Western Union as Senior Team Leader, Agent Support.
The Team Leader would be responsible for managing a team of Escalations Specialists and achieving the Key Performance Indicators of their respective area with an average span of control of 15 team members. Key responsibilities include:
Lead and develop a high-performing team by setting clear expectations and KPIs, monitoring performance, providing feedback, and fostering engagement through regular check-in, coaching, and recognition initiatives.
Analyze, revise workflows and support processes to enhance efficiencies and drive results by implementing best practices for optimal service delivery.
Ready to Apply?
Submit your application today and join our talented team at Western Union.
Submit ApplicationJob Details
- Location East Grace Park, Metro Manila
- Job Type Full time
- Category Supervisors of Office and Administrative Support Workers
- Posted Date June 10, 2026
- Application Deadline July 20, 2026