Senior systems analyst

The Senior Systems Analyst designs systems and provides subject matter expertise on technical solutions. Compiles technical specifications from business requirements. Provides subject matter expertise on technical solutions.

Duties and responsibilities: Demonstrate cost consciousness and awareness of personal contribution to costs and productivity Identify and escalates potential risks that may lead to increased costs Prevent wastage and identify process improvements to contain and reduce costs Follows existing processes and procedures to maintain cost efficiencies Adhere to Organisational values and service standards and interact with and communicate with customers accordingly Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements Meet set turnaround times while ensuring own availability, reliabil...

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