Senior Specialist, Workforce Planning - RTA

**Position Summary...**

**What you'll do...**

**Workforce Operations Analyst**

**Position Summary** The Workforce Operations Analyst is responsible for supporting workforce management activities across Marketplace Operations, including scheduling, intraday management, queue health monitoring, staffing optimization, reporting, and workforce governance. This role serves as a key partner to Operations, Workforce Management, and Business Leaders by providing actionable workforce insights and ensuring staffing resources are aligned with business demand. The ideal candidate is analytical, operationally focused, comfortable working in a fast-paced environment, and capable of supporting both strategic workforce initiatives and day-to-day workforce execution.

**Key Responsibilities:** **Workforce Operations**

+ Monitor daily queue performance, backlog levels, service levels, and workforce utilization.
+ Identify workforce risks and recommend st...

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