Senior Specialist, Escalations

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Airbnb Senior Specialist, Escalations supports one or more internal CS services. This is a full time position based in Japan OR Korea OR Singapore. The Senior Specialist, Escalations functions on the front line interacting directly with both customers & internal stakeholders. The Senior Specialist, Escalations needs strong communication skills, problem‑solving abilities, and customer service expertise. The Senior Specialist, Escalations should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, eff...

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