Senior Solutions Architect - Customer Care (Contract role Inside IR35)

About The Role

As Senior Solution Architect you are expected to help shape architectural design and technology roadmaps for complex applications supporting high volume, mission critical products and services.

Responsible for designing solutions across Customer Care that meet both the functional and non‑functional requirements for initiatives. Solutions will be a combination of custom‑built software, utilising primarily AWS, and external providers’ SAAS components.

A key requirement for the role is the ability to analyse existing implementations, sometimes including legacy systems, and present options (Key Design Decisions) showing the strategic option (if known) plus other options which are pragmatic roadmap phases balancing long‑term strategy and shorter‑term business value. A benefit for this role will be strong system analysis skills.

Defining roadmaps for the domains which define the as‑is and to‑be architectural states and the proposed trans...

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