Senior Software Associate

• Assist with ongoing maintenance of existing software products and to participate in the development of new and enhanced ERP system products and solutions


• Work closely with various team members to use and enhance support tools, learn effective troubleshooting techniques and increase product knowledge


• Communication and problem-solving skills to deliver support services for business applications


• The successful candidate for the role will be responsible for the following systems/apps (but not limited):
  - SAP
  - Evolve


• Providing application support to users Answer, Identify issues and Provide suggestions and long-term solutions


• To provide proactive support to internal staff, and external customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders


• Investigate and analyse system issues to determine cause of issues ...

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