Senior Service Advisor

Senior Service Advisor
£27,000 - £36,000 OTE Competitive Salary (Uncapped)
Newbury

Job Summary

As a Senior Service Advisor, you will be the focal point for customers requiring advice, servicing, and repairs to their vehicles. You will also manage the flow of information between the workshop and the customer, always delivering excellent customer service.

Your day will include:

* Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.

* Initiating documentation and maintaining customer records and follow up systems.

* Providing customers with estimates and notifying customer’s promptly when the work is complete.

* Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.

* Preparing and presenting accurate invoices to customer in order to obtain payment in line with company procedures.

* Monito...

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