Senior Sales & Service Support Executive

Major Responsibilities:
Back Office Customer Service Management
Management and follow-up of Customer Services
* Manage services to customers (customer contact and complaints handling, follow-up in relevant store IT tools, etc.)
* Be responsible for the quality of follow-up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, repair requests)
* Be a real partner to sales team to optimize and simplify the back-office follow-up of those services
Performance follow-up and continuous improvement on Customer Services
* Be responsible for the business performance of all service-related operations
* Monitor lead times at each relevant step of the aftersales & repair life cycle
* Challenge the recourse to the customer request service by salespeople when relevant, in order to push sales for products available in store

Ready to Apply?

Submit your application today and join our talented team at Hermes.

Submit Application