Senior Sales Operations Manager, SSO, New Seller Recruitment (NSR)

We are seeking an experienced Sales ops Manager to lead lead operations strategy and execution for our US and Canada. This role will manage end-to-end lead operations processes, drive cross-functional collaboration with offshore teams in India, and deliver data-driven insights to optimize lead quality and conversion rates.

Key Responsibilities
-Support the lead identification, enrichment, qualification, and distribution process for US and CA markets
-Assist with lead assignment workflows across Account Representatives in multiple verticals (Hardlines, Softlines, Consumables, and Canada teams)
-Establish and maintain SOPs for lead processing workflows and quality standards
-Contribute to improvement efforts aimed at increasing lead acceptance rates and lead-to-opportunity conversion
Cross-Functional Collaboration
-Partner closely with offshore operations teams in India to ensure seamless execution of back-end lead processing operations
-Act as a poin...

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