Senior Retail Operations Manager

Job Title : Senior Retail Operations Manager
Function: Retail & Customer Experience
ROLE CONTEXT
The *Senior Retail Operations Manager role is critical to strengthening our client retail structure as the business scales. With multiple stores across regions and an expanding brand portfolio, the business requires a senior operational leader dedicated to managing cluster leads, driving consistent execution of strategy, and ensuring accountability for sales and customer experience at store level. This role creates a vital link between strategic retail leadership and frontline operations, enabling faster decision-making, stronger people development, and tighter performance management across clusters, improved efficiency, greater consistency in brand standards, and stronger commercial results.
This role manages Area / Cluster Managers to drive execution of the retail strategy, people development, and commercial performance...

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