Senior Quality Manager

Job Description

On-site - Cebu 3-5 Yrs Exp Bachelor Full-time

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

13th Month Pay, Pag-Ibig Fund, Paid Holidays

Insurance Health & Wellness

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Responsibilities

• Act as a strategic consultant to Campaign Managers, providing actionable data that links quality scores to business outcomes like Net Promoter Score (NPS) and Retention.
• Lead the Quality section of Quarterly Business Reviews, presenting trends, improvement initiatives, and Value-Add projects to global clients.
• Ensure all interactions adhere to legal and security standards (e.g., PCI-DSS for fintech or GDPR for European markets), minimizing the risk of Zero Tolerance infractions.
• Manage and develop a team of Quality Managers and Quality Analysts, focusing on their analytical skills and career progression.

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