Senior Program Manager

Astra North Infoteck Inc.
📍 Toronto, Ontario, Canada 💼 Full-time 🕒 Posted July 07, 2026

Job Description

Job Description

Job Description: Senior Program Manager

Duration: 12 Months (Possible Extension)
Work Model: Hybrid (3 days/week onsite – Tue to Thu)

Role Overview

Lead the end-to-end delivery of a global Voice of Customer (VoC) Measurement Evolution program. Drive the design and implementation of an enterprise-wide VoC framework across Canada, the US, and Asia, ensuring standardized measurement, governance, and business insights.

Key Responsibilities

  • Lead global VoC program delivery and cross-functional workstreams.
  • Develop and implement VoC frameworks (NPS, CSAT, rNPS, journey-based measurement).
  • ...

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Job Details

  • Location Toronto, Ontario
  • Job Type Full-time
  • Category Operations Specialties Managers
  • Posted Date July 07, 2026
  • Application Deadline August 16, 2026