Senior Product Support Analyst — Enterprise Escalations

Benchling
📍 zürich, zürich, Switzerland 💼 Full-time 🕒 Posted June 12, 2026

Job Description

Benchling is seeking a Senior Product Support Analyst in Zürich, Switzerland, to ensure successful product use and resolve complex issues. You will lead enterprise escalations, mentor the team, and continuously improve support processes. Strong experience in IT or product support, especially within biotech or pharma, is required.

This position offers a flexible hybrid work arrangement with an emphasis on in-office collaboration three days per week. Candidates passionate about life sciences and problem-solving are encouraged to apply!

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Job Details

  • Location zürich, zürich
  • Job Type Full-time
  • Category Other-General
  • Posted Date June 12, 2026
  • Application Deadline July 22, 2026