Senior Process Manager

eClerx

📍 Coimbatore, Tamil Nadu, India 💼 Full-time 🕒 Posted July 07, 2026

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Job Description

IB Operations- Senior Process Manager- Responsibilities
Take leadership role independently managing back office operations
Client Management – establish self as a valued partner and work closely to achieve goals defined
Independently handle all client escalations and lead mitigation steps to prevent future escalations
Manage team of 50 plus people – training, onboarding, resource allocation, delivery management, performance appraisals, mentoring etc.
Help knowledge management endeavor by sharing process knowledge and best practices within the teams
Lead various quality initiatives across processes managed
Responsible for Business continuity, transformation and various audits
Minimum Qualifications- 
Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM)
9 to 13 years of experience in handling team of minimum 50 members and has good experience and knowledge of Inv...
            

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Job Details

Location Coimbatore, Tamil Nadu
Job Type Full-time
Category Operations Specialties Managers
Posted Date July 07, 2026
Application Deadline August 16, 2026