Senior Process Associate, PTP

Job Description

Senior Process Associate – Customer Service & Payments (Procure to pay – Accounts Payable)

Responsibilities

• Handle and resolve vendor and internal queries related to invoice status, payment status or delays, missing or duplicate invoices, and vendor setup or updates.
• Respond to inquiries via ServiceNow tickets, emails, or workflow tools.
• Ensure queries are resolved within defined SLAs and TATs.
• Monitor payment status and respond to queries.
• Adhere to SOX controls and internal policies.
• Route requests to appropriate AP teams (Invoice Processing, Payments, Vendor Maintenance).
• Follow up with processors to ensure timely closure of tickets.
• Update users on status and provide clear communication.
• Prepare and execute payment runs (wires, ACH, EFT, checks).
• Monitor payment status and resolve failed payments or rejections.
• Investigate and r...

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Submit your application today and join our talented team at Invesco Ltd.