Senior Problem Analyst

Job Description
Summary
We are seeking an experienced ( Senior ) Problem Analyst to join an IT organisation supporting multiple IT Solutions critical for Business daily operations. This role is pivotal in driving root cause analysis (RCA) across software and infrastructure layers. You will operate in a high-pressure, mission-critical environment , collaborating with cross-functional teams to eliminate recurring issues and strengthen system resilience .
Key Responsibilities
Own end-to-end problem management lifecycle (identification, investigation, RCA, resolution, closure).
Act as coordinator across application, infrastructure, and third-party teams when necessary.
Ensure adherence to ITIL Problem Management process .
Perform deep-dive analysis on recurring or critical incidents (software defects, infrastructure failures, integration issues).
Use structured methods such as 5 Why’s, Ishikawa (Fishbone) or Fault Tree Analysis
Produce clear, actionable ...

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