Senior Pensions Complaint Handler

Senior Pensions Complaints Handler

Liverpool City Centre (Hybrid - 1 day from home after training)
Salary: Up to £35,000 (depending on experience) + annual bonus
Monday to Friday, 9:00am - 5:00pm (flexible start and finish times)

The Opportunity

We're looking for an experienced Pensions Complaints Handler to join a well-established and growing financial services business in Liverpool.

This is a fantastic opportunity for someone with a strong background in financial services complaints, particularly within pensions, to step into a more senior, specialist role handling complex cases and ensuring fair, thorough outcomes for customers.

You'll play a key role in managing complaints end-to-end, working within regulatory frameworks and contributing to a high-quality, customer-focused service.

Key Responsibilities

Manage a caseload of pensions-related complaints from receipt through to final response
Investigate complex issues thorough...

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