Senior Operations Team Lead, International Customer Care (Hybrid)

Job Summary

Looking for a role where your expertise matters? As a Senior Operations Team Lead at Insulet, you’ll contribute to transformative work, enjoy a flexible and inclusive culture, and make a real, daily difference for our global Podder community.

This position reports to the Senior Manager, International Customer Care and is responsible for leading day-to-day operations of the Customer Care teams supporting the Canada and Australia markets. This includes serving as the primary operational point of contact for internal customer care teams in both regions, ensuring that KPIs, quality standards, and service levels are consistently met.

The Senior Operations Team Lead will oversee escalated issues, work closely with the Tier II Team, manage and enhance processes, and drive continuous improvement initiatives across inbound and back-office functions.

Responsibilities