Senior Operations Manager

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring and Performance Management of all drivers and helpers. Drivers and Helpers will report into this position only; no management jobs will report into the Senior Route Manager. Establish and maintain positive relationships with all frontline employees. Spends the majority of day in the field with frontline employees.

II. Essential Duties and Responsibilities

+ Onboarding • New Route Managers • Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties • Meet with new frontline employees daily to ensure consistent communication and support of onboarding
+ Developing • Provide timely and consistent touchpoints with frontline employees. • Regular review of best practices to enhance daily performance • Focus on understanding and progress of frontline employee career goals
+ Coaching • Identify and address improvement opportunities and...

Ready to Apply?

Submit your application today and join our talented team at WM.

Submit Application