Senior Operations Manager – Print & Mail Services

Sr, Operations Manager - Print & Mail Services

**Position Summary:**
The Senior Services Operations Manager serves as the primary operational and client-facing leader for assigned enterprise accounts. This role is responsible for delivering operational excellence, driving profitability, managing customer relationships, and leading a team of direct reports within a managed services environment.

**Highly Preferred Experience**

+ BPO, Print, and Mail Services experience
+ Strong P&L ownership and profitability management
+ Proven success in a client-facing leadership role
+ Experience leading strategy meetings, business reviews, and executive presentations

Key Responsibilities Client & Strategic Leadership

+ Serve as the primary operational contact for key customer accounts.
+ Lead customer strategy meetings, business reviews, and governance discussions.
+ Build strong executive-level client relationships and ensure customer ...

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