Senior Operations Manager

About the Role:

We are seeking an experienced Operations leader to head the Compliance and Customer Servicing functions. The role involves building and leading a high-performing team, establishing robust processes and controls, and driving operational excellence across the lending lifecycle.

KEY RESPONSIBILITIES

1. Team Leadership

Hire, build, and manage the operations team; define KRAs; conduct performance reviews; ensure succession planning.

2. SOP Development

Design, document, and maintain SOPs aligned with regulatory and business requirements.

3. Internal Controls

Establish controls framework, maker-checker processes, and ensure timely closure of audit observations.

4. MIS & Reporting

Develop dashboards and periodic reports on TAT, SLAs, compliance status, and exceptions.

5. Compliance Oversight

Manage CERSAI, ROC filings, document custody, bureau re...

Ready to Apply?

Submit your application today and join our talented team at Aerem.