Senior Operations Manager

Job Description
The Operations Manager is responsible for overseeing the day-to-day operations, including customer service, supply chain coordination, logistics, inventory visibility, and operational performance. This role serves as the operational leader, providing oversight of customer service and supply chain functions while ensuring effective coordination between sales, customers, suppliers, transportation providers, warehouses, and ownership.
Responsibilities

+ Lead, coach, and develop customer service and supply chain personnel.

+ Establish performance expectations, accountability standards, and operational metrics.

+ Serve as the primary escalation point for customer, sales, logistics, and operational issues.

+ Foster a culture of ownership, responsiveness, and continuous improvement.

+ Oversee customer service operations, order execution, and issue resolution.

+ Ensure customer commitments are executed effectively thro...

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