Senior operations manager

To deliver all operational and commercial performance metrics across a project through the management of a group of Operations and Team Managers, ultimately delivering revenue, gross margin and all KPIs while driving and developing an effective sales culture.

Duties and responsibilities Achieve all operational KPIs across a project to ensure contractual obligations are met as a minimum including (but not limited to) sales performance, delivery of hours, auditory/compliance requirements and customer satisfaction targets. Ensure internal revenue budget targets and revenue growth targets are exceeded by accurate forecasting, analysing and reporting on financial performance and identifying areas for growth. Manage the day-to-day client relationship at operational levels ensuring high levels of Client Satisfaction. Lead, develop, motivate and coach Operations and Team Managers enabling them to lead and manage their Team. Managers and Advisors to deliver a superior level of sales an...

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