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Senior Operations Administrator

0000055801 RBC Shared Services Malaysia Sdn. Bhd.
📍 Putrajaya, Selangor, Malaysia 💼 Full time 🕒 Posted June 30, 2026
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Job Description

Job Description

  • Assists clients with client transaction fulfillment.
  • Responds to client inquiries regarding bank products and services via phone or emaill; obtains and analyzes the validity of a customer's requests/complaints.
     
  • Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary.
  • Keeps records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.
    • Job SkillsActive Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time ManagementAdditional Job Details

    Address:

    PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

    City:

    Putrajaya

    Country:

    Malaysia

    Work hours/week:

    40

    Employment Type:

    Full time

    Platform:

    WEALTH MANAGEMENT

    Job Type:

    Regular...

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    Job Details

    • Location Putrajaya, Selangor
    • Job Type Full time
    • Category Top Executives
    • Posted Date June 30, 2026
    • Application Deadline August 09, 2026