Senior Officer, Guest Insights & Experience

You will be part of the Channel Management Team within the Guest Insights & Experience Department, where you will help nurture and champion a guest‑centric culture at Sentosa. Your core responsibility is to manage the digital guest servicing channels, providing timely and accurate resolutions to guest enquiries and feedback. In line with the Department's commitment to service excellence, you are expected to deliver exemplary service that reflects the organisation's values. As part of the broader Marketing & Guest Experience Division, you will also support the various initiatives rolled out by the Division.

• Attend to guest enquiries and feedback received via various digital servicing channels, including live chat, online webform, and email.
• Make follow‑up outbound calls to guests and attend to walk‑in enquiries as needed.
• Serve as a liaison between Business Units to ensure the timely flow of feedback and information, wo...

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