Senior Oc Analyst (Bogotá)

Job Summary

The Sr. OC Analyst is responsible for administrating and supporting client’s operating system environments according to best practices, ensuring high levels of system availability and performance.

Responsibilities

• Provide L1/L2 troubleshooting for operating system issues, hardware performance, security vulnerabilities, and other basic systems management tasks.
• Manage alerts for Microsoft Windows Server OS services such as DHCP, DNS, AD, and CA.
• Respond to events to ensure the highest level of system and infrastructure availability.
• Monitor security, backup, and redundancy systems according to predefined standards.
• Work closely with and support the IT Service Desk, Engineering team, and vendors to expedite issue resolution.
• Regularly review logs of events based on organization/client requirements.
• Properly administer assigned tickets, including documentation, updates, and managing ticke...

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