Senior Manager (Shared Services)

Careers@Gov
📍 Kota Ambon, Maluku, Indonesia 💼 Full time 🕒 Posted February 26, 2026

Job Description

[What the role is]

We are looking for an experienced and dynamic HR Shared Services Senior Manager to lead the efficient delivery of HR services across the organization. This role is critical in ensuring high-quality, consistent, and scalable HR support to employees and business leaders. The ideal candidate has a strong background in HR operations, a passion for process optimization and good leadership skills.

[What you will be working on]

Team lead to deliver the following:

1. Service Delivery Management:

  • Ensure consistent and timely delivery of HR services, such as employee data management, benefits administration, onboarding, and offboarding.

  • Establish and maintain service level agreements (SLAs) to meet organizational expectations.

  • Monitor and resolve escalated issues promptly, ensuring excellent employee experiences.

2. Process Improvement and Standar...

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Job Details

  • Location Kota Ambon, Maluku
  • Job Type Full time
  • Category Operations Specialties Managers
  • Posted Date February 26, 2026
  • Application Deadline April 07, 2026