Senior Manager - Retail Customer Service Operations Role

We are seeking highly skilled and experienced leader to oversee and optimize the daily operations. This role is crucial for ensuring operational efficiency, improving service delivery, and driving strategic initiatives. The ideal candidate will have strong leadership capabilities, a data-driven mindset, and a track record of managing cross-functional teams in a fast-paced environment.

Operational Strategy & Execution:

• Develop and implement operational strategies aligned with company goals.
• Identify opportunities to improve operational efficiency and productivity.

Team Leadership & Development:

• Lead, mentor, and manage operations staff and mid-level managers.
• Foster a culture of accountability, continuous improvement, and excellence.

Process Improvement:

• Analyze workflows, identify bottlenecks, and implement process enhancements.
• U...

Ready to Apply?

Submit your application today and join our talented team at EXL.