Senior Manager - Real Time Delivery Manager EMEA

Ticketmaster UK Limited

📍 Stockholm, Stockholms län, Sweden 💼 Full time 🕒 Posted July 01, 2026

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Job Description

THE JOB
The Senior Real Time Delivery Manager – EMEA is responsible for leading real-time service delivery across a global, multi-channel contact centre environment.
This role ensures that customer demand is met efficiently and effectively through proactive intraday management, strong governance of BPO partners, and alignment between forecasting, scheduling, routing, and real-time execution.
You will act as the central point of accountability for intraday performance, service stability, and fan experience across EMEA markets, ensuring delivery remains within forecast bandwidth while balancing cost, efficiency, and fan outcomes.
This role is a critical part of the Fan Experience team as we move towards a global, 
WHAT YOU WILL BE DOING
Own real-time performance across EMEA, delivering against SLA, ASA, backlog, and forecast bandwidth targets
Maintain control of backlog across all channels, particularly digital, ensuri...
            

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Job Details

Location Stockholm, Stockholms län
Job Type Full time
Category Operations Specialties Managers
Posted Date July 01, 2026
Application Deadline August 10, 2026