Senior Manager -Operations

Senior Manager -Operations

Gurugram, HR, India(Hybrid)

**Job Description**

**How will you make an impact in this role?**

The Senior Manager, Sales Tools Support & Insights will lead the day-to-day operation supporting sales colleagues across the GCS sales tools ecosystem. This role will oversee support operations, issue management, knowledge management, service analytics, and continuous improvement initiatives designed to simplify the colleague experience.

This leader will manage a team responsible for operating the sales tools ecosystem while continuously improving it. Team members are expected to deliver operational excellence across platform administration, governance, support, and business-owned configuration activities while continually identifying opportunities to simplify, automate, or eliminate recurring work.

The successful candidate will build a culture where success is measured not only by how well today's operations are ...

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