Senior Manager, IT Service Management & Incident Excellence

Mashreq Bank
📍 , , Pakistan, , , Pakistan, Pakistan 💼 Full-time 🕒 Posted March 01, 2026

Job Description

A financial institution in Pakistan is seeking a Senior Manager in Service Management. The successful candidate will oversee Incident and Problem ITIL processes, drive improvements in service quality based on KPIs, and mentor teams to meet strategic objectives. This leadership role requires strong communication and analytical skills, making necessary adjustments to reduce incident counts while ensuring effective incident resolution. Join us to contribute to technology and service excellence.
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Job Details

  • Location , , Pakistan, , , Pakistan
  • Job Type Full-time
  • Category Other
  • Posted Date March 01, 2026
  • Application Deadline April 10, 2026