Senior Manager Investor Services

Description
We are looking for an experienced Senior Manager Investor Services to lead client-facing mortgage servicing operations in the northwest suburbs of Chicago Illinois. This role combines strategic account leadership with oversight of servicing performance, helping ensure investor and client expectations are met through responsive support, strong execution, and consistent delivery. The position works closely with senior leaders and cross-functional teams to strengthen client partnerships, guide portfolio transitions, and advance service quality across the organization.


Responsibilities:

• Build and maintain strong relationships with investors, servicing clients, and external partners, acting as a trusted point of contact for high-level business needs.

• Address complex client issues and escalations with urgency, coordinating internal teams to deliver effective and timely resolutions.

• Contribute to client retention and growth by id...

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