Senior Manager, HR Shared Services - Hybrid NY

**Work Schedule**

This role is hybrid which requires you to report to 100 Church Street, New York, NY three days per week (Tuesday/Wednesday/Thursday).

**Scope of Responsibilities**

**Strategic Transformation & Modernization Mandate**

+ Stabilize and elevate a high-volume HR service environment.
+ Transform HR Shared Services into a modern, scalable HR service function aligned to enterprise growth and digital enablement strategy.
+ Shift the service delivery model from transactional dependency to structured self-service enablement.
+ Establish operational discipline through structured KPI design, performance management, and accountability standards.
+ Optimize capacity at current staffing levels through workflow redesign, automation, and MSS/ESS adoption.
+ Build a data-driven business case for additional resources only after demonstrating optimization of existing tools and workflows.

**Diagnostic & Assessment Responsibility**...

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