Senior / Manager, Healthcare Operations Transformation & Projects

Job Scope

• Lead and manage the Service & Operations Transformation team to drive strategic initiatives that enhance service delivery and operational efficiency
• Plan, develop, and execute transformation programs to support patient activation and self-care initiatives
• Oversee end-to-end development of new and redeveloped polyclinics, including spatial design, service planning, workflow optimisation, and operationalisation
• Manage project components such as FFE procurement, manpower planning, IT systems, testing, and commissioning
• Establish and monitor key performance indicators (KPIs) to track progress and drive continuous improvement
• Collaborate with internal and external stakeholders to ensure seamless implementation of transformation initiatives
• Drive process improvements, digital adoption, and workforce transformation to meet evolving healthcare demands
• Support national healthcare initiatives su...

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