Senior Manager, Customer Service Enablement

Transurban

📍 Port Melbourne, Victoria, Australia 💼 Full time 🕒 Posted June 26, 2026

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Job Description

About the role 
 
We’re seeking a Senior Manager, Customer Service Operations & Enablement to be accountable for enabling the effective, scalable and resilient delivery of Customer Service operations through strong platforms, workforce capability, performance reporting and insights, planning and change execution. 
 
Day-to-day, you will: 
 
Translate Customer Service strategy into an integrated enablement roadmap spanning platforms, capability, programs and insights 
Provide leadership and accountability for the Customer Service platform ecosystem through the Amazon Connect Manager
Be the key Lead and Subject Matter Expert responsible for the effective delivery of Customer Service initiatives (including those managed directly, in partnership with Strategic programs and across the value chain), end‑to‑end delivery of Customer Service initiatives through the Program Lead 
Oversee service reporting, insights and perfo...
            

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Job Details

Location Port Melbourne, Victoria
Job Type Full time
Category Operations Specialties Managers
Posted Date June 26, 2026
Application Deadline August 05, 2026