Senior Manager, CRM Program Management and Governance

Description

Summary:

The Senior Manager, Program Management and Governance is responsible for driving the strategic planning, execution, and governance of our global CRM orgs. This is more than a traditional program-management role as governance is central to it. The position owns the decision-making forums, demand-intake discipline, vendor and technology governance, and the operating cadence that turn strategy into delivered, adopted outcomes. It is the single point of orchestration that ensures CRM Technology owns its roadmap, defends its investment, and brings new business into the product model in a controlled, sustainable way.

Operating at the intersection of strategy, delivery, data, and change, this role connects enterprise strategy to execution — coordinating cross-functional and TDS delivery teams, establishing strong governance and decision rights, and ensuring initiatives deliver measurable business value and sustained adoption. ...

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