Senior Manager - CRM

Larsen & Toubro

📍 Mumbai, Maharashtra, India 💼 Full-time 🕒 Posted June 27, 2026

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Job Description

Job Title: Sr. Manager –CRM(Digitalization)
Location: Powai, Mumbai
Department: Customer Relations / Customer Experience
Role Overview:
 The role is responsible for driving execution excellence in all customer interactions, ensuring adherence to company standards, and building a high-performance, customer-focused culture. This position will digitalization of CRM processes.
Key Responsibilities
1. Customer Interaction Governance
Ensure execution excellence and adherence to process SOPs and customer experience benchmarks in all interactions.
Conduct regular governance and quality audits (calls and emails) to evaluate compliance and identify improvement areas.
Share audit findings with respective RMs and ensure timely corrective actions are implemented.
2. Coaching & Mentoring
Provide one-on-one coaching to RMs based on audit results to address behavioural and communicati...
            

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Job Details

Location Mumbai, Maharashtra
Job Type Full-time
Category Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Posted Date June 27, 2026
Application Deadline August 06, 2026