Senior Manager / Associate Director, Customer Relations

Manulife

📍 Hong Kong, Hong Kong, Hong Kong 💼 Full time 🕒 Posted June 27, 2026

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Job Description

This role focuses on uplifting servicing efficiency and effectiveness across customer relations, member education, and engagement initiatives. The position supports the servicing team by evaluating current service approaches, identifying gaps and opportunities, and translating insights into practical recommendations.
Position Responsibilities:
Support the servicing team in reviewing and improving service efficiency and effectiveness across customer relations, education, and member engagement
Conduct ongoing evaluations to identify service gaps, improvement opportunities, and practical enhancement actions
Assess the effectiveness of member education programmes and customer campaigns, and recommend next steps or refinements
Develop Excel‑based analysis and reporting to support service reviews, programme evaluation, and management discussions
Translate findings into clear, actionable recommendations that support service uplift and bet...
            

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Job Details

Location Hong Kong, Hong Kong
Job Type Full time
Category Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Posted Date June 27, 2026
Application Deadline August 06, 2026