Senior Managed Services Consultant

Sprinklr

📍 gurgaon, haryana, India 💼 Full-time 🕒 Posted June 29, 2026

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Job Description

Description  
Role Summary  
Support managed services delivery for SprinklrCCaaScustomers by configuring,optimizing, andmaintainingplatform solutions across digital and voice channels. Focus on execution, operational stability, customer support, and ongoing platform adoption.
  
WhatYou’llDo  
Support configuration and maintenance ofSprinklrCCaaSsolutions across chat, messaging, email, social, and voice channels. 
Execute platform updates aligned todefined solution blueprints, best practices, and core configuration architecture . 
Assistin configuring andmaintainingrouting logic, queues, IVR flows, case workflows, SLA rules, and escalations . 
Supportbot workflows, automation rules, and bot-to-agent handoff configurations to improve operational efficiency. 
Identifybasic platform gaps, configuration issues, and optimization opportu...
            

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Job Details

Location gurgaon, haryana
Job Type Full-time
Category Other-General
Posted Date June 29, 2026
Application Deadline August 08, 2026