(Senior) Key Account Manager (f/m/x)

Our Key Account Management Team focuses on managing and expanding customer relationships. Our team is experienced in logistics, supply chain, and e-commerce, with strong analytical skills. We collaborate with our customers, understand their unique needs, and guide them in expanding their business horizons with our bespoke solutions and cutting-edge product innovations.

The essence of your role

• Managing key e-commerce accounts with a strategic, sales-driven approach.
• Fostering accountability for client relationships, including profit and loss aspects.
• Ensuring SLA adherence, monitoring KPI variances, and evaluating customer satisfaction, with accurate internal reporting.
• Identifying and leading cross-selling and upselling opportunities from proposal to contract signing.
• Developing sustainable, trust-based client relationships to achieve high customer satisfaction.