Senior IT Technician

Key Responsibilities

Install, configure, maintain, migrate, and upgrade Windows Server environments across client sites.
Administer Active Directory, including user, group, OU, DNS, and Group Policy management.
Plan, perform, and verify server backups; execute restores and disaster recovery procedures.
Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, OneDrive, and licensing.
Provide second- and third-line Windows desktop support, including printers, software, Windows updates, drivers, and general troubleshooting.
Diagnose and resolve hardware issues, including RAM, storage, and peripheral upgrades.
Monitor client environments using remote management tools and proactively respond to alerts.
Maintain accurate documentation of systems, incidents, changes, and procedures.
Engage directly with clients on-site and remotely, providing clear communication and professional service.
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