Senior IT Technician

We are seeking a Senior IT Technician to join our team in Bridgend. This is a senior-level role ideal for a highly skilled and experienced IT professional with strong 3rd line support capabilities and a proactive approach to problem-solving and service delivery. This role will also include attending partner sites when on-site assistance is needed.

Key Responsibilities

• Provide expert-level technical support across a wide range of technologies including servers, networks, cloud platforms, and end-user devices.
• Act as a senior escalation point for complex incidents and service requests, ensuring timely and effective resolution.
• Lead root cause analysis and implement long-term solutions to recurring issues.
• Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments.
• Maintain and improve internal documentation, processes, and knowledge base articles.
• Deliver on‑...

Ready to Apply?

Submit your application today and join our talented team at Flotek Group.