Senior IT Support

Key Responsibilities

• Act as the senior escalation point for complex incidents across endpoint, identity, VPN/ZTNA, networking, and cloud-connected services
• Lead and implement automation initiatives to reduce repetitive tasks and improve operational efficiency
• Maintain and enhance secure access controls using Entra ID, Conditional Access, and M365 security policies
• Support hybrid network environments, including Azure hub‑and‑spoke architecture and secure connectivity solutions
• Manage escalated security incidents such as compromised accounts, MFA issues, and email security concerns
• Provide clear technical direction during critical incidents and service disruptions
• Contribute to process optimisation, documentation, and runbooks to enable faster resolutions by support teams

Education

• Relevant IT qualification or certification (Degree, Diploma, or equivalent experience)
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