Senior IT Support Engineer

IQ-EQ

📍 Philippines, Philippines, Philippines 💼 Full-time 🕒 Posted June 19, 2026

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Job Description

Job Description
The IT Support Engineer (Level 3) is the top internal technical escalation resource, receiving complex tickets and project assignments through the service dispatcher and working closely with the Engineering Manager to ensure all work is completed within SLA. This role leads new client onboarding and infrastructure deployments, drives process documentation, and mentors junior engineers. Clear communication with the dispatcher on project timelines and escalation status is essential. 
Key Responsibilities 
Dispatched Work & Ticket Management 
Receive and work all escalated tickets and project assignments through the service dispatcher; maintain clear, timely communication with the dispatcher on status, timelines, and capacity. 
Work directly with the Engineering Manager and dispatcher to ensure project tasks and escalated tickets are resolved within SLA. 
Act as the highest internal escalation tier, diagnosing and ...
            

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Job Details

Location Philippines, Philippines
Job Type Full-time
Category Computer Occupations
Posted Date June 19, 2026
Application Deadline July 29, 2026