Job Description
Key Responsibilities
Provide second-line technical support for desktops, laptops, servers, and networks.Help set up, implement, and troubleshoot MDM, SSO, and VPN configurations.Perform system maintenance, updates, and patchingMonitor system performance and proactively identify potential issuesAssist with IT projects, upgrades, and new system implementationsDocument incidents, resolutions, and procedures in the ticketing systemEnsure compliance with security policies and best practicesRequired Skills & Qualifications
Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)2–3 years of experience in IT support or helpdesk rolesExperience with Office 365, SSO, MDM, VPN, Exchange, or similar toolsExperience with ticketing systems (ServiceNow, Jira, Freshdesk, etc.)Strong troubleshooti...
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